Design interventions that reach learners in time.
Free · 45 minutes · for student success teams
A 45-minute review of how your team spots and supports at-risk learners today. We design the triggers, outreach and escalation rules that bring learners back — and connect them to the systems you already run.
Engagement depends on someone remembering to send the email.
- Manual reminders — Staff send nudges by hand, so they happen when there's time.
- One message for everyone — The same email goes to the keen learner and the one about to leave.
- Tools that don't share data — The LMS knows who's inactive; the email tool doesn't.
- No link to results — Open rates are reported; completion and renewal aren't connected.
A trigger-by-trigger engagement design you can build.
- Journey map — The key moments from sign-up to completion or renewal.
- Trigger library — Behaviour-based triggers — inactivity, milestones, risk — with timing rules.
- Message and channel plan — Email, SMS, in-app and advisor outreach matched to each trigger.
- Escalation rules — When automation hands over to a person, and with what context.
- System wiring — Which systems supply the data and which send the messages.
Who it's for
- Learner success teams — Keeping learners active across long programs.
- Customer success leaders — Driving adoption and renewals for a product or membership.
- Marketing ops — Owning the tools but not the behavioural data.
Typical uses
- Onboarding sequences
- Inactivity and re-engagement
- Milestone and progress nudges
- Renewal journeys
Not a fit
- We design around your current CRM and messaging tools.
Outcomes
- Nudges that run themselves — Triggered by behaviour, not memory.
- The right message per person — Different paths for different risk.
- Staff focused on judgement — People step in only where they add value.
- Engagement tied to outcomes — Measured against completion and renewal.
What we can focus on
- Learner onboarding
- Re-engagement
- Milestones & progress
- Renewals
- Not sure yet